Front Desk Associate

  • 12/15/2015 12:00:00
  • Part Time
  • Front Desk
  • All

Description

Position:                             Front Desk Associate
Reports to:                         OM
Employee Type:                 Part/Full Time

Job Summary:
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.


Duties and Responsibilities:
•    Executes procedures as outlined by front desk manual
•    Answer phones, take messages and transfer calls
•    Knowledgeable of Clubs amenities and surroundings
•    Communicates kindly and sincerely using members name
•    Attends all staff and club meetings and events
•    Establish and maintain professional relationships with members and staff
•    Ensures front desk is clean, maintained and organized at all times
•    Ability to respond quickly and appropriately to emergency situations


Expectations:
•    Present a professional demeanor at all times when representing the Genesis Health Clubs
•    Provide input in developing strategies to support club goals and objectives
•    Ability to respond to common inquiries or complaints from members


Job Requirements:
•    Available to work weekends and evenings and holidays
•    Must hold current CPR certification or obtain within 60 days of start date
•    Ability to work well with others
•    Experience in cash handling and credit cards
•    Customer service abilities


Physical Requirements:
•    Ability to stand for long periods of time
•    Ability to lift up to 35 pounds
•    Ability to communicate with guests and other associates, including reading, writing and speaking

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