What Am I Being Billed For?Your monthly debit will include your (and any family members’) membership fees for the current month. If you have a Genesis House Account your monthly debit will also include any miscellaneous items you charged between the previous month’s billing and this one. This can include pro shop purchases, personal training, programs, etc. If you currently do not have a house account and would like more information on adding to your membership, please contact a Membership Manager in the club.
How Long is my Current Membership Rate Guaranteed?Your membership will continue on a month-to-month basis after the original term of your agreement. You will continue on a month to month membership with no contract. You may cancel by giving a 30 day notice at any time during your month to month membership. There is no need to re-join and your rate is guaranteed to never change provided the Annual Club Enhancement Fee is paid each year. The annual $29.00 Club Enhancement Fee will be billed annually to your account on February 15th (for members' who joined between June & November) or September 15th (for members who joined between December & May).
How Does Genesis Process Billing?Your membership dues and house account charges are billed electronically each month to the account indicated in the Payment Authorization section of your agreement. We bill accounts on the date noted on your membership agreement.
What is a Membership Change?Membership changes include adding a member to your account, removing a member from your account, placing an account on freeze, changing billing account information, name changes, address changes, or contact information changes. Notifying us promptly of any of the above changes or updates will allow us to serve you more accurately and with greater efficiency.
When and How Do I Submit a Membership Change?Any of the above changes can be processed through a Membership Representative in any of our Genesis Health Club locations. Changes in billing accounts, name, address, and phone information, can be done via email at firstname.lastname@example.org. We hope to add a feature to our website very soon that will allow you to change this info online. A 30-day notice is required to process any membership change. There is a $50 administrative fee for membership transfers.
What is the Club Enhancement Fee and when is it billed? The Club Enhancement Fee guarantees that your rate won’t increase for the life of your membership. The annual $29.00 Club Enhancement Fee will be billed annually to your account on Feb. 15th (if join date is between June & Nov.) or on Sept. 15th (if join date is between Dec. & May).
What is a Membership “Freeze”?A member may go on “Inactive Freeze” for a maximum of three months because of travel schedules or extenuating personal needs such as temporary relocation. Inactive membership dues will be $10/month and must be paid monthly through electronic billing.
If you are not able to use the club for medical reasons Genesis will place your account on medical freeze for $10/month to hold your rate. A doctor’s verification is required to process a medical freeze. Your dues will resume when you are able to utilize the club again, unless we receive notice in writing and a note from your doctor stating that you are not ready to return to the club at that time.
The time period you will be unable to use the club will be added to the end of the initial term of your membership agreement and you will pay $0 for the amount of months their membership agreement is extended. If you are on a month-to-month basis and the initial term of your membership agreement has expired, your dues will automatically change to $10 for the freeze time; provided the following terms are met:
1.) Member must provide a 30-day notice prior to the effective date of the freeze. Member that is under a previous Maximus agreement must provide a 60-day notice to the effective date of the freeze.
2.) Member is responsible to provide a statement from your physician indicating the time period you were or will be unable to use the club. This authorization must state your condition and the estimated length of time needed to hold membership. This authorization must be attached to this form in order to process.
3.) Member may request to put their membership on freeze for a minimum of 2 months and a maximum of 3 consecutive months.
4.) Member understands that an additional physician authorization may be required to extend a freeze status.
How Do I Cancel My Membership?All cancellation requests must be submitted in writing at the club. Please refer to your membership contract or contact your Club’s Membership Manager for the cancellation policies for your membership. Cancellations are accepted in the club with a Membership Manager from 8am-8pm, Monday - Friday. Please note that non-use of the facility or closing of one’s billing account does not constitute a cancellation. Cancellation requests must be in writing and will not be accepted over the telephone or via the internet.
How Do I Contact the Genesis Billing Department?The Genesis Health Club Corporate Office can be reached at (316) 691-5060 from 8:00am - 7:00pm, Monday - Friday.
To email a concern or question contact email@example.com.